Non-Discrimination Notice & Interpreter Services
Notice of Non-Discrimination
Discrimination is Against the Law
Mountain Vista Medical Center and Florence Hospital complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Mountain Vista Medical Center and Florence Hospital does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
Mountain Vista Medical Center and Florence Hospital:
Provides free aids and services to people with disabilities to communicate effectively with us, such as:
Qualified sign language interpreters
Written information in other formats (large print, audio, accessible electronic formats, other formats)
Provides free language services to people whose primary language is not English, such as:
Information written in other languages
If you need these services, contact Risk Management.
If you believe that Mountain Vista Medical Center has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:
1301 South Crismon Road
Mesa, AZ 85209
TTY: 800-367-8939 / RELAY – 711
You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Risk Management is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.
Limited English Proficiency of Language Assistance Services